Last updated: 12/9/2024
Opus Remote (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose and protect your personal information when you use our website, products, and services.
1. Information We Collect
We may collect the following types of personal information when you interact with us:
- Identity details – such as your name, job title, or company name.
- Contact information – including your email address, phone number, and billing
details. - Account access details – such as login credentials for the Opus Remote platform.
- Usage data – information about how you use our website, platform, and services
(e.g. pages visited, features used, device type, IP address, browser type). - Payment information – where necessary to process subscriptions, invoices, or
transactions. - Other information – provided by you voluntarily, such as feedback or support
requests.
2. How We Collect Your Information
We collect information in several ways, including:
- When you visit our website or platform.
- When you register for an account or subscribe to our services.
- Through forms, emails, or customer support interactions.
- Automatically, via cookies, analytics tools, and similar technologies.
- From third-party services you connect with Opus Remote (e.g. integrations with productivity, HR, or project management tools).
3. How We Use Your Information
We use your personal information to:
- Provide and improve our platform and services.
- Set up and manage your account.
- Process payments, invoices, and transactions.
- Respond to support requests and enquiries.
- Monitor usage, security, and performance of our systems.
- Send you important updates, service notifications, and marketing (you may opt out at any time).
- Comply with legal obligations and protect our legal rights.
4. Disclosure of Your Information
We may share your information with:
- Service providers and partners who help us operate our platform (e.g. hosting, analytics, payment processing, integrations).
- Professional advisers such as lawyers, accountants, and auditors.
- Regulatory authorities when required by law.
- Other parties with your consent.
We do not sell or rent your personal information to third parties.
5. International Data Transfers
Some of our service providers and data processors may be located outside Australia. When this occurs, we take reasonable steps to ensure your personal information is protected in line with Australian privacy standards.
6. Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, misuse, loss, or disclosure. However, no system is completely secure, and we cannot guarantee absolute security.
7. Cookies and Analytics
Our website and platform use cookies and similar technologies to:
- Improve user experience.
- Analyse website traffic and usage.
- Tailor content and marketing.
You can adjust your browser settings to refuse cookies, but this may limit functionality.
8. Your Rights
Under the Privacy Act, you have the right to:
- Request access to the personal information we hold about you.
- Request correction of any inaccurate or incomplete information.
- Opt out of receiving marketing communications.
To exercise these rights, please contact us using the details below.
9. Third-Party Links
Our website or platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised “Last updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us